Post by account_disabled on Apr 30, 2024 5:50:55 GMT -5
The free version of WhatsApp for business – which is available for both Android and iOS – was launched in 2018 and has a wide variety of features created especially to simplify interactions and make the work of companies easier, from customer service to support. . All this, in addition to all the possibilities already known from the original version of the app, such as sending and receiving text messages, videos, images and files. Let's bring here some of the available tools: Quick responses Frequently asked questions are a reality. Most companies have to deal with a series of customers who ask the same questions over and over again. It was with this in mind that WhatsApp created the “quick replies” feature. Through it, you can save the answers to all those trivial questions that so many people get in touch with to find out in the app itself.
This way, you won't waste so much time typing a message for each person and the customer will get a quicker response. Catalog One of the main functions of WhatsApp Business, “Catalogs” works as a virtual showcase to promote your available products or services. Through this tool, your company can display the items offered in an easy-to-navigate interface. For each catalog item, you can add Architectural Services Email List information such as price, description and product code. So, you no longer need to send item by item with price and description one by one to each consumer during customer service. In the catalogue, all products are conveniently grouped on your WhatsApp page, available to all customers and potential customers. Contact labeling The success of customer service is closely related to the organization. With so many customers contacting you so many times at different times, it can be a bit challenging to stay organized.
This way, you can keep your contacts grouped and organized, making research and developing marketing and communication strategies easier. 4. Track metrics and identify opportunities This is an item that could easily be in the previous topic, but given its importance, it deserves to be highlighted. Metrics are fundamental for creating new strategies, improvements and identifying new opportunities in the field of customer service. Your WhatsApp Business account provides access to vital metrics. Through this resource, you can see statistics and analyzes regarding the reach and engagement in communication between entrepreneur and customer. It is possible, for example, to know how many of your messages were sent, how many were delivered and how many were actually read. convenience.
This way, you won't waste so much time typing a message for each person and the customer will get a quicker response. Catalog One of the main functions of WhatsApp Business, “Catalogs” works as a virtual showcase to promote your available products or services. Through this tool, your company can display the items offered in an easy-to-navigate interface. For each catalog item, you can add Architectural Services Email List information such as price, description and product code. So, you no longer need to send item by item with price and description one by one to each consumer during customer service. In the catalogue, all products are conveniently grouped on your WhatsApp page, available to all customers and potential customers. Contact labeling The success of customer service is closely related to the organization. With so many customers contacting you so many times at different times, it can be a bit challenging to stay organized.
This way, you can keep your contacts grouped and organized, making research and developing marketing and communication strategies easier. 4. Track metrics and identify opportunities This is an item that could easily be in the previous topic, but given its importance, it deserves to be highlighted. Metrics are fundamental for creating new strategies, improvements and identifying new opportunities in the field of customer service. Your WhatsApp Business account provides access to vital metrics. Through this resource, you can see statistics and analyzes regarding the reach and engagement in communication between entrepreneur and customer. It is possible, for example, to know how many of your messages were sent, how many were delivered and how many were actually read. convenience.